In both circumstances, the delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday. If the shipper or recipient informed FedEx that the recipient location is closed on a certain day or at a certain time, the delivery commitment time for application of the money-back guarantee policy will be the next business day at the delivery commitment time for the service originally selected.
FedEx will not be obligated to refund or credit your transportation charges if: We provide you with proof of timely delivery, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section. The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section.
The shipment was rerouted from the delivery address to a Hold at Location address. The shipment was undeliverable or returned. The shipment contained dangerous goods or dry ice. The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package.
The shipment was delayed due to security or other regulatory delays, including permanent, regular, or daily security procedures at the recipient location. Guaranteed services. Explore refund claims for more carriers. Audit Your FedEx Invoice Automatically Analyze your invoice automatically and identify more than 50 service failures which are eligible for a complete refund. Access Actionable Reports Make smart shipping decisions with actionable reports on service type distribution, carrier performance, shipping spend and more.
Ensure Better Carrier Performance Hold your carrier accountable for their performance through regular audits and give your customers excellent last mile experiences. Start claiming refunds in less than 2 mins! Schedule a Demo. Frequently Asked Questions about FedEx refund claims. Does FedEx provide lost package compensation? Press ESC to cancel. Ben Davis June 2, How long can a package be delayed FedEx?
What happens when FedEx is late? Is FedEx delivery time accurate? What happens if FedEx package is not delivered? Does USPS deliver at 9pm? Does UPS deliver on Sunday ? What days are ups closed ? Does DHL deliver on Sunday? How fast is 2nd Day Air? The requests for refunds are within the stipulated time. Shippers must save money wherever possible. Shipping carriers like FedEx do not give refunds for late deliveries unless requested.
Busy shipping companies may find it a hassle to keep track of late deliveries, losing revenue in the process. Audintel helps solve the difficulties of these shippers. For further details, write to us at info audintel. Share Share Tweet. To avail FedEx Money-Back Guarantee, shippers need to provide information such as: Tracking number The date of shipment Origin and Destination of the shipment Schedule date time Delivery date time The submission of the claim should be within 15 calendar days from the invoice date.
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